You can return your order within 20 days of receiving your items.

The return request must be submitted within 14 days of receipt.

You can return an online order via our return portal.

For more information about our exchange and return policy, click here.

It is possible for our customers to return their online orders at one of the Atelier Content flagship stores.

Go to the return portal – under the return options, you will find the possibility to select ‘Return in flagship store Ghent’.

Follow the steps in the portal.

For Belgium, France, the Netherlands, and Germany, we charge a return fee of €6,5 , unless you choose a refund via gift card or return the item yourself to one of the Atelier Content flagship stores. In those cases, the return is free.

For returns from other countries, the return shipping costs are the customer's responsibility. You may choose your own shipping method, but we strongly recommend using a tracked option, as you remain responsible for the parcel until it reaches us.

If the returned items meet all the conditions specified in our exchange and return policy, you can choose between a refund via gift card or a refund to the original payment method used to place the order.

As soon as we have received your return and it meets all the conditions specified in our exchange and return policy, we will process the refund within 14 calendar days.

We know how impatient you can be when you have to wait for your order. That's why we do our best to deliver orders as quickly as possible.

We aim to deliver your order within 5 working days.

Your order will be delivered by GLS. If you are not at home on delivery, you will find a note in your letterbox and you will be able to collect your shipment from your nearest ParcelShop from the next day.

Find the nearest ParcelShop, ParcelLocker or GLS depot via this link: https://gls-group.eu/BE/en/receiving/parcelshop-collection 

Atelier Content packages and ships all items with the utmost care. Each item is also carefully inspected for any manufacturing defects. However, if you do receive an incorrect or damaged item, please report it as soon as possible—and no later than 14 days after receiving your order—via the return portal.
Go to the return portal – under the return option, you will find the possibility to select ‘the item is damaged’.Follow the steps in the portal.

The lining and upper leather of our shoes are chromium-free. 

For more information, you can always email us at info@ateliercontent.be.

Atelier Content’s shoes are designed to last for years. In fact, because they are fashioned entirely from high-quality Italian leather, they become softer, suppler and more beautiful over time. But leather is a natural material that occasionally needs a little tender loving care. This is what you can do to enjoy your shoes for even longer.

Keep it dry

Being caught in a shower from time to time is not a problem — we are a Belgian brand, after all. If your shoes are wet, simply dry them thoroughly before wearing them again. Do this with the soles facing upwards and as far away from a direct heat source as possible.

Nevertheless it’s best to avoid your shoes becoming continuously or thoroughly wet. Water can damage the leather and the soles and hasten the ageing process of your shoes.  

Tip: regularly spray your shoes with a water-repellent spray to protect them from rain and dirt.

With heart and sole

Every foot is different, and you’ll gradually notice this on the soles of your shoes. If they wear unevenly, it’s advisable to have the shoes periodically re-soled. This is not only good for your shoes, but also for your feet, ankles and back.

If your soles come loose at the top of the shoe, it’s also time for new ones. This can happen if your shoes frequently get wet, for example.

Extra shine

Just as your own skin needs moisturising, your leather shoes will also benefit from a little nourishment from time to time. By regularly treating your shoes with a good quality shoe polish, you will keep the leather soft, supple and shiny.

Stains

Stains are best removed with a damp cloth and, if necessary, some hand soap. Do not use a scouring pad or other hard objects that may damage the leather.

You can use this size chart as a guide to choosing the right size. Stand with both feet on a piece of paper and draw the circumference of your feet. Measure the distance from the heel to the furthest point at the toes. It is best to measure your feet at the end of the day. Heat and movement can cause your feet to expand a little. If you fall between 2 sizes, we recommend choosing the larger size.

Would you like to know whether the long boots you have in mind will fit around your calves? 

Compare the circumference of your calf with the shaft width of the model in question, in the size you want.

You can find an overview of the shaft widths of our long boots in our size chart.

How do I measure my calves?

Place your foot flat on the ground and measure the circumference of your calf, at its widest point. 

Tip: it is best to measure in the afternoon or evening. As the legs may swell a little during the day, new boots with the right shaft width will still be comfortable in the evening. If necessary, round up the measured value to the next whole centimetre.

Tip 2: Be sure to repeat the process for the other leg too, as differences in calf circumference from leg to leg are quite normal. Always go with the highest number when buying boots.

A shiny coating was applied to the leather of metallic shoes. For maintaining your metallic shoes, choose a spray suitable for coated leather (e.g., Famaco Metallic Shine Spray). Hold the can approximately 25 cm away from the shoes and spray in short bursts, avoiding prolonged spraying. Let dry and, if desired, buff with a soft cloth. Do not use rough cloths or polishing brushes that could damage the material.

Our leather handbags are made of 100% calf leather. For maintenance, it is best to use a product suitable for bags, such as leather milk. The difference with products for shoes is that they contain fewer fats and lighter oils, so these products are absorbed more quickly and certainly do not leave any wax/fat/oil residue on your jacket or clothing. Do you have a stain on the leather handbag? Treat it as soon as possible with the appropriate product for the type of leather to be treated. To remove stains from suede, it is best to use a special suede eraser. Do not use creams or other cleaning products.

Are there stains on your wooden heels or has the color faded?

With the simple treatment below, you can ensure your heels look like new again.

• Heels covered with rosewood, elm, or olive veneer

You can clearly recognize the heels covered with one of the aforementioned types of wood by the wood's grain.

Rub these heels with a wax for wooden furniture or, for example, beeswax (with linseed oil). Apply the product with a soft cloth.

• Heels covered with layered leather

In these heels, you can clearly see the horizontal layers of leather strips.

This type of heel is best treated with a transparent shoe cream or balm. Apply the product with a soft cloth and rub it in.